CUSTOMER SERVICE
POLICIES

We require 7 days notice to cancel any class or event. For multi-week classes, this means 7 days before the first class. For private events, we require 7 days notice to adjust the number of participants.

Notice must be given via email. After this point, refunds, credits, and rescheduling are not possible. A $50 administration fee applies to all cancellations, regardless of time frame. If you choose a credit rather than a refund, the administration fee is waived.

When you purchase a class, you are taking the risk that you might be sick or injured on the date of your class. While we understand that getting sick is outside your control, it is also outside of ours. We are a small business, and we are not able to give refunds or reschedule due to last-minute illness or unexpected injury.

If you are sick, please do not attend your class. For clay dates or private events, you are welcome to send friends in your place.

In order to join a waitlist, customers have to pre-purchase a pass for that class. If a space becomes available, everyone on the waitlist will be emailed with the option to join the class.

If you don't get into the class, the pass stays on your account for future use, or you can request a refund less a $50 administration fee.

Claymates has capacity for 8-10students in each class. Each class has different costs associated with it on our end, including the teacher’s salary, technician’s salary, materials, tools, and all the overhead costs of running the studio. For this reason, it is only worth it to run a class if we have at least 6 registrations. If a class has fewer than 6 registrations within one week of the start date, we reserve the right to cancel the class. If a class is cancelled on our end, all students registered will receive a full refund.

All classes at Claymates are for 18+ adults unless otherwise specified. We offer a few clay dates every round that offer the option for adults to bring a child as their date.

Private events can be booked for folks of any age.

We ask students to only register in a series if they can commit to the entire sequence. Makeup classes are not available, and it is not possible to join another class for one week.

If something comes up after a series begins, student drop-ins are available on Saturday mornings for $25. Student drop-ins are instruction-free, and therefore students cannot drop in unless they have learned a skill first in class (eg. throwing, trimming).

If a student misses the final glazing class, they must submit glazing choices to the teacher, who will glaze for them.

Handmade ceramics are a risky business! There are many things that can go wrong on the way from lump of clay to finished piece, and that is part of the journey. We want student projects to succeed, and will always do our best to get them all the way through this journey unscathed. However, sometimes things happen that are outside of our control, and pieces will emerge from the kiln with cracks or glaze defects.

Claymates is not responsible for any undesirable outcomes from any part of the pottery process, including drying, glazing, or firing.

If a student’s finished piece is not perfect, they are not entitled to repeat the class. This applies to multi-week classes as well as clay dates and private events.

Please be aware that filming or recording a pottery class or workshop at Claymates is not permitted without the consent of the instructor and any other students who may be in the video. This includes audio as well as video.

We reserve the right to substitute or replace teachers at our discretion in order to facilitate the scheduled workshop or class. Teachers may be substituted last-minute and without notice in cases of illness or emergencies.